Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet. Common examples are email, calendaring and office tools (such as Microsoft Office 365).
SaaS provides a complete software solution which you purchase on a pay-as-you-go basis from a cloud service provider. You rent the use of an app for your organisation and your users connect to it over the Internet, usually with a web browser. All of the underlying infrastructure, middleware, app software and app data are located in the service provider’s data center. The service provider manages the hardware and software and with the appropriate service agreement, will ensure the availability and the security of the app and your data as well. SaaS allows your organisation to get quickly up and running with an app at minimal upfront cost.
Common SaaS scenarios
If you have used a web-based email service such as Outlook, Hotmail or Yahoo! Mail, then you have already used a form of SaaS. With these services, you log into your account over the Internet, often from a web browser. The email software is located on the service provider’s network and your messages are stored there as well. You can access your email and stored messages from a web browser on any computer or Internet-connected device.
The previous examples are free services for personal use. For organisational use, you can rent productivity apps, such as email, collaboration and calendaring; and sophisticated business applications such as customer relationship management (CRM), enterprise resource planning (ERP) and document management. You pay for the use of these apps by subscription or according to the level of use.
Advantages of SaaS
Gain access to sophisticated applications. To provide SaaS apps to users, you don’t need to purchase, install, update or maintain any hardware, middleware or software. SaaS makes even sophisticated enterprise applications, such as ERP and CRM, affordable for organisations that lack the resources to buy, deploy and manage the required infrastructure and software themselves.
Pay only for what you use. You also save money because the SaaS service automatically scales up and down according to the level of usage.
Use free client software. Users can run most SaaS apps directly from their web browser without needing to download and install any software, although some apps require plugins. This means that you don’t need to purchase and install special software for your users.
Mobilise your workforce easily. SaaS makes it easy to “mobilise” your workforce because users can access SaaS apps and data from any Internet-connected computer or mobile device. You don’t need to worry about developing apps to run on different types of computers and devices because the service provider has already done so. In addition, you don’t need to bring special expertise onboard to manage the security issues inherent in mobile computing. A carefully chosen service provider will ensure the security of your data, regardless of the type of device consuming it.
Access app data from anywhere. With data stored in the cloud, users can access their information from any Internet-connected computer or mobile device. And when app data is stored in the cloud, no data is lost if a user’s computer or device fails.
Implementing Software-as-a-Service (SaaS)
Accelerate your journey to the cloud by choosing, deploying, and integrating the right Software-as-a-Service (SaaS) solutions as part of your organization’s cloud-first approach.
In-house IT and on-premise systems are no longer able to keep pace with today’s business and technology imperatives. Enterprises are looking to reduce capital investments on IT infrastructure, while becoming more agile and responsive. Developing, deploying and maintaining on-premise applications ties up budget and resources that could be invested in innovation.
The way forward is to:
SaaS: Software in the Cloud
SaaS offers a pay-as-you-go model for software, with anytime, anywhere access from any device. SaaS solutions are an ideal replacement for high-value, low-complexity applications hosted on premise.
We implement SaaS solutions as part of your cloud strategy and integrate them into your business using pre-built accelerators. You gain access to software from leading vendors, such as: Google, Microsoft, Netsuite, Oracle, Salesforce, SAP, and Workday.
A SaaS solution requires no investment in infrastructure. IT resources can be redeployed to core business functions, while maintenance and updates are factored-in. You benefit from:
Delivering Results with Software-as-a-Service
CMPTL has decades of experience in reducing enterprise complexity and optimizing application landscapes, ensuring you benefit from a low risk implementation and improved business outcomes.
Our SaaS expertise has helped many of our clients manage services, such as billing and customer interactions that improve retention and customer satisfaction. For example, 120,000 customer service representatives from 190 organizations across the globe are currently using SaaS solution that delivers a multichannel, virtualized contact center.
SaaS solutions for Risk-free Implementation for Seamless Results
We have decades of experience managing complex application landscapes and enterprise applications, ensuring you benefit from risk-free implementation and seamless results.
Our team of domain / industry experts, advisory consultants, data scientists, and architects bring a comprehensive view of how Software as a Service (Saas) can help enhance your bottom line and how you can use your strategic IT assets.
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